Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use a tomattoto account — covering deposits through DANA, OVO, and GoPay, how we handle your activity, and what applies based on your region.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal conditionsAccount suspension policyIndonesia-region eligibility
tomattoto Terms and Conditions That Govern Your Account
HOW WE HANDLE THIS

Our Approach to Account Security and Policy Compliance

These terms are not a formality — they reflect how we actually run accounts and protect wallet transactions. Every DANA, OVO, and GoPay transaction is tied to a verified account identity. We keep records of accepted terms versions so disputes can be traced back to the version in effect at the time. If our policy changes in a way that affects your wallet or account rights, we post a notice before the change takes effect.

Data Retention

We retain account and transaction records for the period required by applicable jurisdiction rules. You can request a summary of your account data through the Help Centre.

Account Security

Login access is protected by OTP verification sent to your registered number. Never share your OTP — our team will never ask for it during a support conversation.

Terms Version Tracking

Each time terms are updated, we record the version date. If you dispute a decision, we can show you exactly which version applied when the action was taken.

Policy Change Requests

To ask about a specific clause, request clarification in writing, or flag a concern about how a term was applied to your account, contact us via email or live chat.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear — whether it relates to your DANA deposit, an OVO withdrawal hold, or an account restriction — you can contact us through the channels below. Our support team handles terms queries alongside general account help, and players in Medan can reach the same team through each channel listed here.

Team online

Live Chat

Open the chat window from any page in your account. This is the direct path for terms queries, wallet disputes, or account restriction questions.

Email Support

Write to our support address for formal terms queries or to request a written record of any decision affecting your account or wallet balance.

Account Help Centre

The Help Centre inside your account dashboard holds published versions of these terms, recent updates, and a contact form tied directly to your account record.

Common Questions About These Terms

These questions come up when accounts are reviewed, wallets are held, or access is restricted. Read these before contacting support — they cover the scenarios we see most often.

Yes. These terms cover every deposit and withdrawal method available on the platform, including DANA, OVO, and GoPay. Wallet-specific conditions are noted where they differ from the general rules.

We notify you via your registered contact and explain the reason. You can respond through live chat or email. Wallet balances are held during review and released if no breach is confirmed.

Account access and eligibility depend on local law in your region. Where local law does not permit access, you may not be able to use your account. Check your region's rules before attempting access.

We record the effective date of every terms version. Contact our support team and provide the date of your deposit — we can confirm which version was active and what it covered.

Submit a data request through the Help Centre inside your account dashboard or send a written request via email. We process these in line with applicable jurisdiction requirements.

Raise it in writing via email so there is a clear record. Include your account reference and the specific term you are disputing. Our team will review and respond with the version of the terms that applied.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.