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What You Agree To When You Use tomattoto

Before you open an account or move funds through DANA, OVO, or GoPay, these legal terms set out what applies to your use of our platform. Availability depends on local law and is only valid in eligible regions where access is permitted.

Account Eligibility RulesJurisdiction-Dependent AccessDANA, OVO, GoPay Wallet PolicyData Handling StandardsUser Rights & Contact Paths
tomattoto What You Agree To When You Use tomattoto
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about how these terms apply to your account, or you want to request a copy of your data, our support team handles policy queries separately from general account help. Reach us through the channel that works for you — we route legal and data requests to a dedicated review queue so they get the right attention.

Live Chat Support Open the live chat from your account dashboard. State that your query is a legal or policy matter and our team will route it to the correct queue straight away.
Email for Policy Requests Send data access, account closure, or terms clarification requests by email. Include your registered account name and the wallet type — DANA, OVO, or GoPay — linked to your account.
Account Help Centre The Help Centre covers account verification steps, wallet linking rules, and eligibility conditions in plain language. Check it first for answers on standard policy questions.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Rights

We hold only the account data needed to operate your wallet connections and verify your identity. Nothing is shared with third parties outside of payment processing and fraud checks. You can request what we hold, ask for corrections, or close your account at any time by contacting support.

Cookie Use We use session cookies to keep you logged in and functional cookies to remember your payment preference — DANA, OVO, or GoPay. No tracking cookies are passed to ad networks without your consent.
Account Security Your account is protected by OTP verification on login and on wallet withdrawal requests. Never share your OTP with anyone — our support team will never ask for it.
Data Retention Transaction and identity records are held for as long as required by applicable regulations. After your account is closed, we retain only what the law requires and delete the rest on schedule.
Requesting Changes To update personal details or request account data, contact support via live chat or email. Wallet-linked name changes require identity re-verification before any withdrawal is processed.

Legal Policy Questions, Answered Directly

These are the questions we get most often about legal terms, account rights, and how our policies apply to players in Indonesia. If your question isn't here, reach us through live chat and we'll give you a direct answer.

Access to our platform depends on local law and is available only where regulations in your region permit it. We do not make legal certainty claims — confirm your eligibility before opening an account.

A name mismatch triggers a manual verification hold on your withdrawal. Submit a copy of your identity document through support to clear it. The hold protects your funds from going to the wrong wallet.

Yes. Send a data access request via email or live chat. Include your registered account name and linked wallet type — DANA, OVO, or GoPay. We process requests through a dedicated review queue.

Contact support via live chat and request account closure. Remaining wallet balance must be withdrawn first. After closure, we retain only what applicable regulations require, then delete the rest.

We post updates to these terms when operational or regulatory changes require it. Continuing to use the platform after an update is posted counts as acceptance of the revised terms.

The same platform terms apply across Indonesia. Whether access is lawful depends on local regulations in your specific location — players in Bandung and Medan should confirm local rules apply before using the platform.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.